Refund & cancellation policy

Cancellation

• You can cancel any time before your order is packed by messaging us on WhatsApp (+91 98199 88488). Paid orders are refunded in full.
• Once dispatched, an order cannot be cancelled.

Automatic full refunds

• Prescription rejected during doctor/pharmacist verification
• Item out of stock or pincode not serviceable after payment (refund for the affected amount)
• Payment charged twice or charged without an order

Returns

For safety, medicines cannot be returned once delivered unless they are damaged, expired, wrong or leaking. Report this on WhatsApp within 48 hours of delivery with photos; we will replace or refund after review.

Refund timeline

Refunds are issued through Cashfree to your original payment method. They usually reach you within 5–7 business days, depending on your bank.

Questions: nevikacura@gmail.com